Online Learning FAQs

 

Technical requirements

 

What are the minimum system requirements needed on my computer?

Internet browser: Please use the latest version of Google Chrome, Mozilla Firefox or Safari. We don’t recommend using Internet Explorer.

Internet connection: Broadband connection (2Mbps or faster to ensure a smooth delivery of audio visual content).

Browser settings: Please enable Cookies and Javascript.

Audio: An audio device such as speakers or headphones.

 

 

Troubleshooting

 

How do I reset my password?

If you can’t remember your password, please reset it via the course login page. Please note that there may be a delay with the password reset email but please contact us on phoenix-training@unimelb.edu.au or via our enquiry form https://www.phoenixaustralia.org/contact/ and select "Training Enquiry" if you haven’t received the email within 30 minutes and advise us of your name, email address and the name of the course.

 

Why can’t I view the course material?

Please ensure that your technical requirements are as outlined in our technical requirements section above. If you continue to have problems, please contact us on phoenix-training@unimelb.edu.au or via our enquiry form: https://www.phoenixaustralia.org/contact/ and select "Training Enquiry".

 

My login doesn't work

When you try to log in, please make sure that you’re using the email address you signed up with and enter your password correctly (i.e. use upper and lower cases correctly).

You will have six (6) months’ access to the course from the day you enrol so please check the date you signed up before contacting us. After six months you won’t be able to log in anymore and view the course content.

 

 

Participating in an online course

 

What can I expect from the online courses?

Our online courses are delivered as self-paced learning. Once you have successfully completed the registration process you will have access to all relevant materials 24 hours a day. The standard duration for your enrolment is six (6) months unless otherwise specified.

 

Will I receive a certificate of completion?

For all our online courses in Moodle, certificates will be delivered automatically via email.

 

 

Privacy and data collection

 

How do you protect and use my data?

We consider your information to be confidential, and make every effort to keep it safe and secure. We do not divulge or sell your information to any third party.

When you sign up, we request some data to use as security questions, so that we can verify your identity if you get in touch. Other data is used internally to help us understand our audience, so that we can better serve your needs.

In the event that your organisation arranges for your training access, we may provide them with progress reports, so they can support you in you undertaking the training. We only share the basics - your name, your email address, and your progress through the training.

Read more about our privacy policy in our Terms and Conditions.