Our evaluation model

At Phoenix Australia, evaluation is central to our approach, ensuring that training delivers real-world impact. Our structured framework assesses learner engagement, knowledge application, behavioural change, and organisational outcomes, allowing us to refine content and enhance effectiveness across sectors.

By integrating learner feedback, workplace impact assessments, and trauma-informed learning principles, we ensure training is practical, engaging, and aligned with best practices. Lived experience perspectives shape course design, making content relevant and sensitive to trauma-exposed workforces. Partner organisations can also contribute to the evaluation process, ensuring meaningful, sector-specific insights.

This commitment to evaluation gives individuals and organisations confidence that our training supports staff, improves workplace wellbeing, and strengthens trauma-responsive practices.

Phoenix Australia acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of Country throughout Australia and pays respect to all Elders, past and present. We acknowledge continuing connection of Aboriginal and Torres Strait Islander peoples to land, water and communities—places of age-old ceremonies, of celebration and renewal—and their unique contribution in the life of these lands.

We are committed to fostering an environment in which the relationship between Aboriginal and Torres Strait Islander peoples and their fellow Australians is characterised by a deep mutual respect, leading to positive change in our nation’s culture and capacity.